Returns Policy
The Shopfitting Shop hopes that you are 100% happy with your purchase. If you are not entirely satisfied with any product purchased from us, we will replace or refund the product price in full.
To return any unwanted items or products ordered in error simply complete our RETURNS FORM.
You can return part or all your order for a full product refund within 14 days of delivery.
To open a return, simply complete the RETURNS FORM and email it to returns@theshopfittingshop.co.uk You can also fax your completed form to us at FAX: 01477 531 268. A member of The Shopfitting Shop team will aim to acknowledge your email or fax within 48 hours (Monday- Friday excluding Bank Holidays).
Please do not send any items back to us until you have heard from our returns department.
Return Conditions
- Goods must be returned within 14 days of delivery at your address.
- Goods must be in their original packaging, unbuilt and fit for resale.
- Excludes any made to measure products – See our Terms & Conditions.
- We encourage you to use a signed for delivery service & obtain proof of postage from the postal company you are using to return your order. Goods will remain the property of the sender until they are signed for at our returns warehouse.
Damages / Shortages
Whilst every care is taken to ensure your order is picked and packed correctly, packaged well and shipped on time, we understand that damages & shortages may happen. All we ask is that orders are checked and inspected within 3 days of delivery. In the rare event an item has been received damaged or missing parts simply email our team at returns@theshopfittingshop.co.uk Please provide your order number and a brief description of your issue.